Chris@1295: # Redmine - project management software
Chris@1295: # Copyright (C) 2006-2013  Jean-Philippe Lang
Chris@1295: #
Chris@1295: # This program is free software; you can redistribute it and/or
Chris@1295: # modify it under the terms of the GNU General Public License
Chris@1295: # as published by the Free Software Foundation; either version 2
Chris@1295: # of the License, or (at your option) any later version.
Chris@1295: #
Chris@1295: # This program is distributed in the hope that it will be useful,
Chris@1295: # but WITHOUT ANY WARRANTY; without even the implied warranty of
Chris@1295: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
Chris@1295: # GNU General Public License for more details.
Chris@1295: #
Chris@1295: # You should have received a copy of the GNU General Public License
Chris@1295: # along with this program; if not, write to the Free Software
Chris@1295: # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA  02110-1301, USA.
Chris@1295: 
Chris@1295: class MailHandler < ActionMailer::Base
Chris@1295:   include ActionView::Helpers::SanitizeHelper
Chris@1295:   include Redmine::I18n
Chris@1295: 
Chris@1295:   class UnauthorizedAction < StandardError; end
Chris@1295:   class MissingInformation < StandardError; end
Chris@1295: 
Chris@1295:   attr_reader :email, :user
Chris@1295: 
Chris@1295:   def self.receive(email, options={})
Chris@1295:     @@handler_options = options.dup
Chris@1295: 
Chris@1295:     @@handler_options[:issue] ||= {}
Chris@1295: 
Chris@1295:     if @@handler_options[:allow_override].is_a?(String)
Chris@1295:       @@handler_options[:allow_override] = @@handler_options[:allow_override].split(',').collect(&:strip)
Chris@1295:     end
Chris@1295:     @@handler_options[:allow_override] ||= []
Chris@1295:     # Project needs to be overridable if not specified
Chris@1295:     @@handler_options[:allow_override] << 'project' unless @@handler_options[:issue].has_key?(:project)
Chris@1295:     # Status overridable by default
Chris@1295:     @@handler_options[:allow_override] << 'status' unless @@handler_options[:issue].has_key?(:status)
Chris@1295: 
Chris@1295:     @@handler_options[:no_account_notice] = (@@handler_options[:no_account_notice].to_s == '1')
Chris@1295:     @@handler_options[:no_notification] = (@@handler_options[:no_notification].to_s == '1')
Chris@1295:     @@handler_options[:no_permission_check] = (@@handler_options[:no_permission_check].to_s == '1')
Chris@1295: 
Chris@1295:     email.force_encoding('ASCII-8BIT') if email.respond_to?(:force_encoding)
Chris@1295:     super(email)
Chris@1295:   end
Chris@1295: 
Chris@1295:   def logger
Chris@1295:     Rails.logger
Chris@1295:   end
Chris@1295: 
Chris@1295:   cattr_accessor :ignored_emails_headers
Chris@1295:   @@ignored_emails_headers = {
Chris@1295:     'X-Auto-Response-Suppress' => 'oof',
Chris@1295:     'Auto-Submitted' => /^auto-/
Chris@1295:   }
Chris@1295: 
Chris@1295:   # Processes incoming emails
Chris@1295:   # Returns the created object (eg. an issue, a message) or false
Chris@1295:   def receive(email)
Chris@1295:     @email = email
Chris@1295:     sender_email = email.from.to_a.first.to_s.strip
Chris@1295:     # Ignore emails received from the application emission address to avoid hell cycles
Chris@1295:     if sender_email.downcase == Setting.mail_from.to_s.strip.downcase
Chris@1295:       if logger && logger.info
Chris@1295:         logger.info  "MailHandler: ignoring email from Redmine emission address [#{sender_email}]"
Chris@1295:       end
Chris@1295:       return false
Chris@1295:     end
Chris@1295:     # Ignore auto generated emails
Chris@1295:     self.class.ignored_emails_headers.each do |key, ignored_value|
Chris@1295:       value = email.header[key]
Chris@1295:       if value
Chris@1295:         value = value.to_s.downcase
Chris@1295:         if (ignored_value.is_a?(Regexp) && value.match(ignored_value)) || value == ignored_value
Chris@1295:           if logger && logger.info
Chris@1295:             logger.info "MailHandler: ignoring email with #{key}:#{value} header"
Chris@1295:           end
Chris@1295:           return false
Chris@1295:         end
Chris@1295:       end
Chris@1295:     end
Chris@1295:     @user = User.find_by_mail(sender_email) if sender_email.present?
Chris@1295:     if @user && !@user.active?
Chris@1295:       if logger && logger.info
Chris@1295:         logger.info  "MailHandler: ignoring email from non-active user [#{@user.login}]"
Chris@1295:       end
Chris@1295:       return false
Chris@1295:     end
Chris@1295:     if @user.nil?
Chris@1295:       # Email was submitted by an unknown user
Chris@1295:       case @@handler_options[:unknown_user]
Chris@1295:       when 'accept'
Chris@1295:         @user = User.anonymous
Chris@1295:       when 'create'
Chris@1295:         @user = create_user_from_email
Chris@1295:         if @user
Chris@1295:           if logger && logger.info
Chris@1295:             logger.info "MailHandler: [#{@user.login}] account created"
Chris@1295:           end
Chris@1295:           add_user_to_group(@@handler_options[:default_group])
Chris@1295:           unless @@handler_options[:no_account_notice]
Chris@1295:             Mailer.account_information(@user, @user.password).deliver
Chris@1295:           end
Chris@1295:         else
Chris@1295:           if logger && logger.error
Chris@1295:             logger.error "MailHandler: could not create account for [#{sender_email}]"
Chris@1295:           end
Chris@1295:           return false
Chris@1295:         end
Chris@1295:       else
Chris@1295:         # Default behaviour, emails from unknown users are ignored
Chris@1295:         if logger && logger.info
Chris@1295:           logger.info  "MailHandler: ignoring email from unknown user [#{sender_email}]"
Chris@1295:         end
Chris@1295:         return false
Chris@1295:       end
Chris@1295:     end
Chris@1295:     User.current = @user
Chris@1295:     dispatch
Chris@1295:   end
Chris@1295: 
Chris@1295:   private
Chris@1295: 
Chris@1295:   MESSAGE_ID_RE = %r{^<?redmine\.([a-z0-9_]+)\-(\d+)\.\d+@}
Chris@1295:   ISSUE_REPLY_SUBJECT_RE = %r{\[[^\]]*#(\d+)\]}
Chris@1295:   MESSAGE_REPLY_SUBJECT_RE = %r{\[[^\]]*msg(\d+)\]}
Chris@1295: 
Chris@1295:   def dispatch
Chris@1295:     headers = [email.in_reply_to, email.references].flatten.compact
Chris@1295:     subject = email.subject.to_s
Chris@1295:     if headers.detect {|h| h.to_s =~ MESSAGE_ID_RE}
Chris@1295:       klass, object_id = $1, $2.to_i
Chris@1295:       method_name = "receive_#{klass}_reply"
Chris@1295:       if self.class.private_instance_methods.collect(&:to_s).include?(method_name)
Chris@1295:         send method_name, object_id
Chris@1295:       else
Chris@1295:         # ignoring it
Chris@1295:       end
Chris@1295:     elsif m = subject.match(ISSUE_REPLY_SUBJECT_RE)
Chris@1295:       receive_issue_reply(m[1].to_i)
Chris@1295:     elsif m = subject.match(MESSAGE_REPLY_SUBJECT_RE)
Chris@1295:       receive_message_reply(m[1].to_i)
Chris@1295:     else
Chris@1295:       dispatch_to_default
Chris@1295:     end
Chris@1295:   rescue ActiveRecord::RecordInvalid => e
Chris@1295:     # TODO: send a email to the user
Chris@1295:     logger.error e.message if logger
Chris@1295:     false
Chris@1295:   rescue MissingInformation => e
Chris@1295:     logger.error "MailHandler: missing information from #{user}: #{e.message}" if logger
Chris@1295:     false
Chris@1295:   rescue UnauthorizedAction => e
Chris@1295:     logger.error "MailHandler: unauthorized attempt from #{user}" if logger
Chris@1295:     false
Chris@1295:   end
Chris@1295: 
Chris@1295:   def dispatch_to_default
Chris@1295:     receive_issue
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Creates a new issue
Chris@1295:   def receive_issue
Chris@1295:     project = target_project
Chris@1295:     # check permission
Chris@1295:     unless @@handler_options[:no_permission_check]
Chris@1295:       raise UnauthorizedAction unless user.allowed_to?(:add_issues, project)
Chris@1295:     end
Chris@1295: 
Chris@1295:     issue = Issue.new(:author => user, :project => project)
Chris@1295:     issue.safe_attributes = issue_attributes_from_keywords(issue)
Chris@1295:     issue.safe_attributes = {'custom_field_values' => custom_field_values_from_keywords(issue)}
Chris@1295:     issue.subject = cleaned_up_subject
Chris@1295:     if issue.subject.blank?
Chris@1295:       issue.subject = '(no subject)'
Chris@1295:     end
Chris@1295:     issue.description = cleaned_up_text_body
Chris@1295: 
Chris@1295:     # add To and Cc as watchers before saving so the watchers can reply to Redmine
Chris@1295:     add_watchers(issue)
Chris@1295:     issue.save!
Chris@1295:     add_attachments(issue)
Chris@1295:     logger.info "MailHandler: issue ##{issue.id} created by #{user}" if logger && logger.info
Chris@1295:     issue
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Adds a note to an existing issue
Chris@1295:   def receive_issue_reply(issue_id, from_journal=nil)
Chris@1295:     issue = Issue.find_by_id(issue_id)
Chris@1295:     return unless issue
Chris@1295:     # check permission
Chris@1295:     unless @@handler_options[:no_permission_check]
Chris@1295:       unless user.allowed_to?(:add_issue_notes, issue.project) ||
Chris@1295:                user.allowed_to?(:edit_issues, issue.project)
Chris@1295:         raise UnauthorizedAction
Chris@1295:       end
Chris@1295:     end
Chris@1295: 
Chris@1295:     # ignore CLI-supplied defaults for new issues
Chris@1295:     @@handler_options[:issue].clear
Chris@1295: 
Chris@1295:     journal = issue.init_journal(user)
Chris@1295:     if from_journal && from_journal.private_notes?
Chris@1295:       # If the received email was a reply to a private note, make the added note private
Chris@1295:       issue.private_notes = true
Chris@1295:     end
Chris@1295:     issue.safe_attributes = issue_attributes_from_keywords(issue)
Chris@1295:     issue.safe_attributes = {'custom_field_values' => custom_field_values_from_keywords(issue)}
Chris@1295:     journal.notes = cleaned_up_text_body
Chris@1295:     add_attachments(issue)
Chris@1295:     issue.save!
Chris@1295:     if logger && logger.info
Chris@1295:       logger.info "MailHandler: issue ##{issue.id} updated by #{user}"
Chris@1295:     end
Chris@1295:     journal
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Reply will be added to the issue
Chris@1295:   def receive_journal_reply(journal_id)
Chris@1295:     journal = Journal.find_by_id(journal_id)
Chris@1295:     if journal && journal.journalized_type == 'Issue'
Chris@1295:       receive_issue_reply(journal.journalized_id, journal)
Chris@1295:     end
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Receives a reply to a forum message
Chris@1295:   def receive_message_reply(message_id)
Chris@1295:     message = Message.find_by_id(message_id)
Chris@1295:     if message
Chris@1295:       message = message.root
Chris@1295: 
Chris@1295:       unless @@handler_options[:no_permission_check]
Chris@1295:         raise UnauthorizedAction unless user.allowed_to?(:add_messages, message.project)
Chris@1295:       end
Chris@1295: 
Chris@1295:       if !message.locked?
Chris@1295:         reply = Message.new(:subject => cleaned_up_subject.gsub(%r{^.*msg\d+\]}, '').strip,
Chris@1295:                             :content => cleaned_up_text_body)
Chris@1295:         reply.author = user
Chris@1295:         reply.board = message.board
Chris@1295:         message.children << reply
Chris@1295:         add_attachments(reply)
Chris@1295:         reply
Chris@1295:       else
Chris@1295:         if logger && logger.info
Chris@1295:           logger.info "MailHandler: ignoring reply from [#{sender_email}] to a locked topic"
Chris@1295:         end
Chris@1295:       end
Chris@1295:     end
Chris@1295:   end
Chris@1295: 
Chris@1295:   def add_attachments(obj)
Chris@1295:     if email.attachments && email.attachments.any?
Chris@1295:       email.attachments.each do |attachment|
Chris@1295:         obj.attachments << Attachment.create(:container => obj,
Chris@1295:                           :file => attachment.decoded,
Chris@1295:                           :filename => attachment.filename,
Chris@1295:                           :author => user,
Chris@1295:                           :content_type => attachment.mime_type)
Chris@1295:       end
Chris@1295:     end
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Adds To and Cc as watchers of the given object if the sender has the
Chris@1295:   # appropriate permission
Chris@1295:   def add_watchers(obj)
Chris@1295:     if user.allowed_to?("add_#{obj.class.name.underscore}_watchers".to_sym, obj.project)
Chris@1295:       addresses = [email.to, email.cc].flatten.compact.uniq.collect {|a| a.strip.downcase}
Chris@1295:       unless addresses.empty?
Chris@1295:         watchers = User.active.where('LOWER(mail) IN (?)', addresses).all
Chris@1295:         watchers.each {|w| obj.add_watcher(w)}
Chris@1295:       end
Chris@1295:     end
Chris@1295:   end
Chris@1295: 
Chris@1295:   def get_keyword(attr, options={})
Chris@1295:     @keywords ||= {}
Chris@1295:     if @keywords.has_key?(attr)
Chris@1295:       @keywords[attr]
Chris@1295:     else
Chris@1295:       @keywords[attr] = begin
Chris@1295:         if (options[:override] || @@handler_options[:allow_override].include?(attr.to_s)) &&
Chris@1295:               (v = extract_keyword!(plain_text_body, attr, options[:format]))
Chris@1295:           v
Chris@1295:         elsif !@@handler_options[:issue][attr].blank?
Chris@1295:           @@handler_options[:issue][attr]
Chris@1295:         end
Chris@1295:       end
Chris@1295:     end
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Destructively extracts the value for +attr+ in +text+
Chris@1295:   # Returns nil if no matching keyword found
Chris@1295:   def extract_keyword!(text, attr, format=nil)
Chris@1295:     keys = [attr.to_s.humanize]
Chris@1295:     if attr.is_a?(Symbol)
Chris@1295:       if user && user.language.present?
Chris@1295:         keys << l("field_#{attr}", :default => '', :locale =>  user.language)
Chris@1295:       end
Chris@1295:       if Setting.default_language.present?
Chris@1295:         keys << l("field_#{attr}", :default => '', :locale =>  Setting.default_language)
Chris@1295:       end
Chris@1295:     end
Chris@1295:     keys.reject! {|k| k.blank?}
Chris@1295:     keys.collect! {|k| Regexp.escape(k)}
Chris@1295:     format ||= '.+'
Chris@1295:     keyword = nil
Chris@1295:     regexp = /^(#{keys.join('|')})[ \t]*:[ \t]*(#{format})\s*$/i
Chris@1295:     if m = text.match(regexp)
Chris@1295:       keyword = m[2].strip
Chris@1295:       text.gsub!(regexp, '')
Chris@1295:     end
Chris@1295:     keyword
Chris@1295:   end
Chris@1295: 
Chris@1295:   def target_project
Chris@1295:     # TODO: other ways to specify project:
Chris@1295:     # * parse the email To field
Chris@1295:     # * specific project (eg. Setting.mail_handler_target_project)
Chris@1295:     target = Project.find_by_identifier(get_keyword(:project))
Chris@1295:     raise MissingInformation.new('Unable to determine target project') if target.nil?
Chris@1295:     target
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Returns a Hash of issue attributes extracted from keywords in the email body
Chris@1295:   def issue_attributes_from_keywords(issue)
Chris@1295:     assigned_to = (k = get_keyword(:assigned_to, :override => true)) && find_assignee_from_keyword(k, issue)
Chris@1295: 
Chris@1295:     attrs = {
Chris@1295:       'tracker_id' => (k = get_keyword(:tracker)) && issue.project.trackers.named(k).first.try(:id),
Chris@1295:       'status_id' =>  (k = get_keyword(:status)) && IssueStatus.named(k).first.try(:id),
Chris@1295:       'priority_id' => (k = get_keyword(:priority)) && IssuePriority.named(k).first.try(:id),
Chris@1295:       'category_id' => (k = get_keyword(:category)) && issue.project.issue_categories.named(k).first.try(:id),
Chris@1295:       'assigned_to_id' => assigned_to.try(:id),
Chris@1295:       'fixed_version_id' => (k = get_keyword(:fixed_version, :override => true)) &&
Chris@1295:                                 issue.project.shared_versions.named(k).first.try(:id),
Chris@1295:       'start_date' => get_keyword(:start_date, :override => true, :format => '\d{4}-\d{2}-\d{2}'),
Chris@1295:       'due_date' => get_keyword(:due_date, :override => true, :format => '\d{4}-\d{2}-\d{2}'),
Chris@1295:       'estimated_hours' => get_keyword(:estimated_hours, :override => true),
Chris@1295:       'done_ratio' => get_keyword(:done_ratio, :override => true, :format => '(\d|10)?0')
Chris@1295:     }.delete_if {|k, v| v.blank? }
Chris@1295: 
Chris@1295:     if issue.new_record? && attrs['tracker_id'].nil?
Chris@1295:       attrs['tracker_id'] = issue.project.trackers.first.try(:id)
Chris@1295:     end
Chris@1295: 
Chris@1295:     attrs
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Returns a Hash of issue custom field values extracted from keywords in the email body
Chris@1295:   def custom_field_values_from_keywords(customized)
Chris@1295:     customized.custom_field_values.inject({}) do |h, v|
Chris@1295:       if keyword = get_keyword(v.custom_field.name, :override => true)
Chris@1295:         h[v.custom_field.id.to_s] = v.custom_field.value_from_keyword(keyword, customized)
Chris@1295:       end
Chris@1295:       h
Chris@1295:     end
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Returns the text/plain part of the email
Chris@1295:   # If not found (eg. HTML-only email), returns the body with tags removed
Chris@1295:   def plain_text_body
Chris@1295:     return @plain_text_body unless @plain_text_body.nil?
Chris@1295: 
Chris@1295:     part = email.text_part || email.html_part || email
Chris@1295:     @plain_text_body = Redmine::CodesetUtil.to_utf8(part.body.decoded, part.charset)
Chris@1295: 
Chris@1295:     # strip html tags and remove doctype directive
Chris@1295:     @plain_text_body = strip_tags(@plain_text_body.strip)
Chris@1295:     @plain_text_body.sub! %r{^<!DOCTYPE .*$}, ''
Chris@1295:     @plain_text_body
Chris@1295:   end
Chris@1295: 
Chris@1295:   def cleaned_up_text_body
Chris@1295:     cleanup_body(plain_text_body)
Chris@1295:   end
Chris@1295: 
Chris@1295:   def cleaned_up_subject
Chris@1295:     subject = email.subject.to_s
Chris@1295:     subject.strip[0,255]
Chris@1295:   end
Chris@1295: 
Chris@1295:   def self.full_sanitizer
Chris@1295:     @full_sanitizer ||= HTML::FullSanitizer.new
Chris@1295:   end
Chris@1295: 
Chris@1295:   def self.assign_string_attribute_with_limit(object, attribute, value, limit=nil)
Chris@1295:     limit ||= object.class.columns_hash[attribute.to_s].limit || 255
Chris@1295:     value = value.to_s.slice(0, limit)
Chris@1295:     object.send("#{attribute}=", value)
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Returns a User from an email address and a full name
Chris@1295:   def self.new_user_from_attributes(email_address, fullname=nil)
Chris@1295:     user = User.new
Chris@1295: 
Chris@1295:     # Truncating the email address would result in an invalid format
Chris@1295:     user.mail = email_address
Chris@1295:     assign_string_attribute_with_limit(user, 'login', email_address, User::LOGIN_LENGTH_LIMIT)
Chris@1295: 
Chris@1295:     names = fullname.blank? ? email_address.gsub(/@.*$/, '').split('.') : fullname.split
Chris@1295:     assign_string_attribute_with_limit(user, 'firstname', names.shift, 30)
Chris@1295:     assign_string_attribute_with_limit(user, 'lastname', names.join(' '), 30)
Chris@1295:     user.lastname = '-' if user.lastname.blank?
Chris@1295: 
Chris@1295:     password_length = [Setting.password_min_length.to_i, 10].max
Chris@1295:     user.password = Redmine::Utils.random_hex(password_length / 2 + 1)
Chris@1295:     user.language = Setting.default_language
Chris@1295:     user.mail_notification = 'only_my_events'
Chris@1295: 
Chris@1295:     unless user.valid?
Chris@1295:       user.login = "user#{Redmine::Utils.random_hex(6)}" unless user.errors[:login].blank?
Chris@1295:       user.firstname = "-" unless user.errors[:firstname].blank?
Chris@1295:       (puts user.errors[:lastname];user.lastname  = "-") unless user.errors[:lastname].blank?
Chris@1295:     end
Chris@1295: 
Chris@1295:     user
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Creates a User for the +email+ sender
Chris@1295:   # Returns the user or nil if it could not be created
Chris@1295:   def create_user_from_email
Chris@1295:     from = email.header['from'].to_s
Chris@1295:     addr, name = from, nil
Chris@1295:     if m = from.match(/^"?(.+?)"?\s+<(.+@.+)>$/)
Chris@1295:       addr, name = m[2], m[1]
Chris@1295:     end
Chris@1295:     if addr.present?
Chris@1295:       user = self.class.new_user_from_attributes(addr, name)
Chris@1295:       if @@handler_options[:no_notification]
Chris@1295:         user.mail_notification = 'none'
Chris@1295:       end
Chris@1295:       if user.save
Chris@1295:         user
Chris@1295:       else
Chris@1295:         logger.error "MailHandler: failed to create User: #{user.errors.full_messages}" if logger
Chris@1295:         nil
Chris@1295:       end
Chris@1295:     else
Chris@1295:       logger.error "MailHandler: failed to create User: no FROM address found" if logger
Chris@1295:       nil
Chris@1295:     end
Chris@1295:   end
Chris@1295: 
Chris@1295: 	# Adds the newly created user to default group
Chris@1295:   def add_user_to_group(default_group)
Chris@1295:     if default_group.present?
Chris@1295:       default_group.split(',').each do |group_name|
Chris@1295:         if group = Group.named(group_name).first
Chris@1295:           group.users << @user
Chris@1295:         elsif logger
Chris@1295:           logger.warn "MailHandler: could not add user to [#{group_name}], group not found"
Chris@1295:         end
Chris@1295:       end
Chris@1295:     end
Chris@1295:   end
Chris@1295: 
Chris@1295:   # Removes the email body of text after the truncation configurations.
Chris@1295:   def cleanup_body(body)
Chris@1295:     delimiters = Setting.mail_handler_body_delimiters.to_s.split(/[\r\n]+/).reject(&:blank?).map {|s| Regexp.escape(s)}
Chris@1295:     unless delimiters.empty?
Chris@1295:       regex = Regexp.new("^[> ]*(#{ delimiters.join('|') })\s*[\r\n].*", Regexp::MULTILINE)
Chris@1295:       body = body.gsub(regex, '')
Chris@1295:     end
Chris@1295:     body.strip
Chris@1295:   end
Chris@1295: 
Chris@1295:   def find_assignee_from_keyword(keyword, issue)
Chris@1295:     keyword = keyword.to_s.downcase
Chris@1295:     assignable = issue.assignable_users
Chris@1295:     assignee = nil
Chris@1295:     assignee ||= assignable.detect {|a|
Chris@1295:                    a.mail.to_s.downcase == keyword ||
Chris@1295:                      a.login.to_s.downcase == keyword
Chris@1295:                  }
Chris@1295:     if assignee.nil? && keyword.match(/ /)
Chris@1295:       firstname, lastname = *(keyword.split) # "First Last Throwaway"
Chris@1295:       assignee ||= assignable.detect {|a|
Chris@1295:                      a.is_a?(User) && a.firstname.to_s.downcase == firstname &&
Chris@1295:                        a.lastname.to_s.downcase == lastname
Chris@1295:                    }
Chris@1295:     end
Chris@1295:     if assignee.nil?
Chris@1295:       assignee ||= assignable.detect {|a| a.name.downcase == keyword}
Chris@1295:     end
Chris@1295:     assignee
Chris@1295:   end
Chris@1295: end